Privacy Policy

1. Information We Collect

999bt collects only the information that is necessary to provide you with a safe, fair, and enjoyable betting and casino experience. We gather personal data through registration, account use, payment processing, and general browsing activity on our platform.

1.1 Personal Identification Data

When you register an account with 999bt or complete identity verification, we may collect the following:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other divisions)
• National ID (NID), passport, or other government-issued identity document number
• Selfie or document photograph where KYC verification is required

1.2 Financial and Transaction Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods, we collect and retain:

• Mobile banking account numbers (bKash, Nagad, Rocket) used for transactions
• Transaction IDs, deposit amounts in BDT (৳), and timestamps
• Withdrawal requests, payment method details, and processing history

1.3 Technical and Usage Data

When you browse or interact with the 999bt platform, our servers automatically record technical data including your IP address, device type, operating system, browser version, pages visited, session duration, and in-game activity logs. This data helps us detect fraud, optimize performance, and improve platform security.

2. How We Use Your Information

The data collected by 999bt is used exclusively for legitimate operational purposes that directly support your experience on the platform. Specifically, we use your data to:

• Create and manage your 999bt account, including login credentials and account preferences
• Process deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer partners
• Verify your identity in accordance with responsible gaming standards and age requirements (21+)
• Deliver promotional offers, bonus notifications, and service updates relevant to your account
• Investigate suspected fraud, account abuse, or violations of our Terms & Conditions

3. Cookies and Tracking Technologies

999bt uses cookies and similar tracking technologies to deliver a consistent, personalized experience across your sessions. Cookies are small data files stored on your device that help us remember your preferences and session state.

We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including login session management and security tokens
• Analytics cookies: help us understand how players navigate the site so we can improve the experience
• Preference cookies: store language settings, game filters, and display preferences you have selected

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some features of the 999bt platform behave.

4. Data Sharing and Third Parties

999bt does not sell, rent, or trade your personal data to external advertisers, data brokers, or marketing agencies. We maintain strict controls over who can access user data within our organization and with our service partners.

In limited circumstances, we may share your data with trusted third-party service providers who assist in delivering our platform — such as payment processors (bKash, Nagad), identity verification providers, fraud detection services, and IT infrastructure partners. All such partners are contractually bound to handle your data in a manner consistent with this Privacy Policy and applicable data protection principles. We do not authorize these partners to use your data for their own independent purposes.

5. Data Retention

We retain your personal data for as long as your account is active or as required by our legal and operational obligations. The specific retention periods we follow are:

• Account data is retained for the duration of account activity plus a minimum of five years following account closure
• Financial transaction records are retained for a minimum of seven years to comply with financial record-keeping standards
• KYC and identity verification documents are retained for the period required by applicable anti-fraud standards
• Technical and log data is typically retained for up to 12 months and then anonymized or deleted
• Marketing preferences and consent records are retained until you withdraw consent or close your account

6. Security of Your Data

999bt implements industry-recognized technical and organizational security measures to protect your personal and financial information against unauthorized access, loss, misuse, alteration, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption for all data transmissions, and our servers are protected by firewalls, intrusion detection systems, and access control protocols.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us at [email protected] if you suspect any unauthorized access to your account.

7. Your Rights as a User

As a registered user of 999bt, you have clear rights regarding your personal data. We respect these rights and have established processes to help you exercise them without difficulty.

Right to Access

You may request a copy of the personal data 999bt holds about you at any time. We will provide this within a reasonable timeframe upon verification of your identity.

Right to Correction

If any personal data held by 999bt is inaccurate or incomplete, you have the right to request that we correct or update it. Contact our support team with the relevant details and we will review and action your request promptly.

Right to Deletion

Subject to any legal retention obligations, you may request that we delete your personal data. Please note that deletion requests may take time to process and that certain data may be required to be retained for regulatory compliance purposes even after account closure.

8. Children and Age Restrictions

999bt is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data relating to individuals under 21.

• Players must confirm they are 21 or older during the registration process
• Any account found to belong to an individual under 21 will be immediately suspended and all associated data deleted in accordance with this policy
• If you believe a person under 21 has submitted data to 999bt, please contact us immediately at [email protected]
• We support responsible gaming tools for adult players, including account limits and self-exclusion options

For further guidance on responsible gaming tools available at 999bt, please visit our Responsible Gaming page.

9. Changes to This Privacy Policy

999bt reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or through a prominent notice on the platform. The updated policy will take effect from the date it is published on the 999bt website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the 999bt platform after any changes are published constitutes your acceptance of the revised policy.

10. International Data Transfers

999bt primarily stores and processes user data within infrastructure serving the Bangladesh and South Asia region. In cases where data is processed or stored outside Bangladesh — for example, by a third-party technology partner — we ensure that appropriate data protection safeguards are in place consistent with the standards described in this Privacy Policy.

We do not transfer your data to countries or territories where adequate data protection standards cannot be ensured. Where such transfers are unavoidable and necessary to deliver the platform, we apply contractual safeguards to protect your information.

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999bt handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within five business days.

You can reach us at [email protected]. Please include your registered account username and a brief description of your enquiry so our team can assist you efficiently. All privacy enquiries are handled with strict confidentiality.